Terms & Conditions
TERMS OF WEBSITE USE
Please read the following terms before using the website. By using our website, you acknowledge acceptance of these terms of use.
ACCEPTANCE OF THESE TERMS
These Terms and Conditions apply to the purchase of Goods by you (the Customer or you), from us (the Supplier or us or we).
By ordering any of the Goods from the website or by payment of goods via invoice, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website or place an order.
You can only purchase Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
INTERPRETATION
Goods mean the goods advertised on the Website or as described by us in communications, that we supply to you as set out in the order.
Contract means the binding agreement between you and us for the supply of the Goods.
Order means your order for the Goods from us as submitted following the process set out on the Website or through payment of a direct invoice.
Website means our website on which Goods are advertised.
Consumer or Customer means an individual acting for purposes which are wholly outside their trade, business, craft or profession.
ABOUT GMC LUTHIER TOOLS
GMC Luthier Tools, sells tools and related equipment, for guitar and stringed-instrument making, repair and maintenance.
Legal Business Name: GMC Luthier Tools.
Business Address: Marle Farm, llandissilio, Pembrokeshire, UK, SA66 7JJ.
Email: gmcluthiertools@mailo.com
Telephone: 07428338502.
PRODUCTS AND DESCRIPTIONS
We take reasonable care to present products accurately. Images, dimensions, finishes and colours are for guidance and may appear differently on your device.
Please check product information carefully before ordering. If you need help confirming suitability for a particular repair, build or instrument, contact us before you buy.
PRICES & PAYMENT
The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
Payment must be authorised before we accept an order. Available payment methods are shown at checkout. We do not store your full payment-card details.
ORDERS & CONTRACT INFORMATION
Submitting an order is an offer to buy the products in your basket. Your order confirmation acknowledges that we have received the order.
A contract is formed when we send you an order acceptance or dispatch confirmation. We may need to decline or cancel an order before acceptance, for example where an item is unavailable, a price has been displayed incorrectly, or we cannot obtain payment authorisation. If we do, we will tell you and refund any payment taken for the cancelled item.
AVAILABILITY
Products are subject to availability. If an item becomes unavailable after you order, we will contact you with the available options. We will not substitute a product without your agreement.
DELIVERY
Delivery arrangements may vary by product size, destination and carrier. Please provide an accurate delivery address and contact information. If there is a delivery issue, contact us using the details below and we will work with you to resolve it.
WORKSHOP DISPATCH TIME
All tools are hand made to order from stock materials & components. Unless otherwise specified on the product details, dispatch times are typically as follows:
SMALL ITEMS WORKSHOP DISPATCH:
Orders up to value £50, 2 working days.
Orders over £50 to £150, 3-4 working days.
Orders over £150 - £200, 4-5 working day.
LARGE ITEMS & RESERVED PRODUCTS WORKSHOP DISPATCH:
For larger items including press systems, dispatch time will be indicated on the product details.
RISK & TITLE
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. Any shortages or missing items must be reported within 7 days of receiving your goods.
CANCELLATION & RETURNS
You can cancel the Contract by telling us no later than 14 calendar days from receipt of goods and you must return the Goods to our premises in undamaged condition at your own expense.
The Cancellation Rights do not apply to Goods or parts of a shipment that are made to your specifications or are clearly personalised unless the items are defective.
REFUNDS
On receipt of returned goods, we will pay without delay a refund to you for the price of the goods but may retain any separate delivery charges depending on reason for the return. This does not affect your rights to a full refund when the reason for cancellation is defective Goods.
The cancellation period will expire after 14 days from the day on which you acquire the Goods.
FAULTY GOODS & WARRANTY
All tools are guaranteed for a period of 12-months from date of purchase. The guarantee excludes any faults arising from misuse. The guarantee will be invalidated where modifications to the tool have been made by the user.
If a product is faulty, damaged or not as described, contact us promptly with your order number and supporting photographs where helpful.
CUSTOMER USE & SAFETY OF TOOLS
Luthier tools can have sharp edges, cutting surfaces, moving parts or other hazards. Use all products only for their intended purpose, follow any supplied instructions and wear appropriate protective equipment.
You are responsible for ensuring that you have the skill, supervision and safe working environment needed to use the products. Keep tools away from children and anyone who cannot use them safely.
INTELLECTUAL PROPERTY
The website, product descriptions, photographs, designs, logos and other content are owned by GMC Luthier Tools. You may use the website for personal, non-commercial shopping only.
You must not copy, reproduce, distribute or use our content for commercial purposes.
EXCLUDING LIABILITY
We are not liable for any consequential loss arising from use, or if Goods are used for a Customers business, trade, craft or profession, as goods are sold for Consumer purposes only and as such these losses would not be suffered by a Consumer not buying wholly for their trade, craft or profession.
The Customer agrees that for any liability related to the purchase of products, We are not liable for any amount of damages above the amount paid by the customer for the purchase of the products.
The material contained on this site and on any subsequent documentation pertaining to an order, including instructions and guidance for use, is provided for information purposes only and does not constitute legal or other professional advice. If use of the materials or any information provided by us results in the need for repairs, we shall not be liable for any costs incurred. We do not accept liability for any loss or damages which may arise from accessing & using information provided on this site.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
PRODUCT REVISIONS
We may withdraw products from our website due to market changes or circumstances beyond our control.
Where necessary, products that we offer for sale may be revised due to changes from raw material supply, procurement of parts or to improve our internal manufacturing methods. The Contract is for the supply of Goods as advertised at the time of order and excludes any subsequent product revisions.
CHANGES TO THESE TERMS
We may update these terms from time to time. The version in force when you place an order will apply to that order.
LAW & JURISDICTION
The contract is governed by the law of England and Wales.
COMPLAINTS
Should a problem arise and you have a grievance, we would request that you contact us directly in the first instance in order that we can resolve any issues or concerns that you have.